CUSTOMISED SERVICES

Our success is founded on the Lean Manufacturing method with continuous improvement and efficiency, minimizing the time and cost of operations.

QUALITY CONTROL

Our IT department develop our own software to ensure the level of quality required by our clients in order to optimize the status of goods-in, and guarantee deliveries.

ICP Logistics - Quality Control

TRACEABILITY

With computerized and automated processes we provide full traceability of goods in our warehouses from receipt of the commodity until the point of delivery.

Integration of ERP & CRM information systems.

Development of custom applications for managing the supply chain.

Web portal for stock management.

Web Access for status updates and information requests.

WE UNDERSTAND POST SALE SERVICE AS THE BEST WAY FOR CONSUMER LOYALTY

CALL CENTRE SERVICE

Our integrated Call Centre department consists of 40 operators offering full client and end-user support, tracking orders and supporting the entire distribution network of our customers.

RETURNABLE PACKAGING SYSTEM

We have designed a system of returnable packaging and optimized the process of exchange of goods between the warehouse facilities adn clients.

We collect from more than 1,500 points making available to our clients the necessary services for the right management of the returned products.