BUSINESS TO CUSTOMER LOGISTIC

We offer solutions for multichannel distribution Supported by 18 years of experience developing logistic processes.

Aware of the changing market and consumer demands, we offer multichannel logistics solutions, with international distribution and different delivery options adapted to the customer’s needs: home delivery, click and collect, store pickup, etc.

SPECIAL HANDLINGS

Our warehouses are equipped with for more than 100 ergonomic and multifunctional workstations enabling us to prepare more than 200,000 simultaneous orders per day for multiple clients:

  • Customised packaging.
  • Special handling.
  • Product kit handled for promotion articles
  • Relabeling and recoding.
  • Refurbishment.
  • Shrink-wrap.
  • Direct mailings.
  • Quality control.

TRANSPORT

CUSTOMER SERVICE

Our SCL management system is 100% automated and integrated into our transport processes, allowing the client to have access to information about the delivery status in real time. Due to order monitoring and call center services we are able to solve delivery issues quickly and efficiently.

To guarantee our clients that delivery will be completed in the agreed period, with close monitoring from our Call Center in case of a failed delivery, further information required or related questions.


Our website provides the tracking data, in order to allow the client access the latest order information in real time.

REVERSE LOGISTICS MANAGEMENT IS ESSENTIAL TO SATISFYING OUR CLIENTS´ NEEDS

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REVERSE LOGISTICS

In a constantly evolving word, customer experience is the key to achieve the success of your business. Improving the effectiveness of reverse logistics process is essential for achieving the client´s satisfaction.

We undertake all activities connected with returns and product exchanges:

Quality control of received goods.

Classification.

Labelling.

Refurbish.

Stock reinsertion or destruction.