SYSTEMS INTEGRATION

We analyse technological requirements of each project in order to offer the best solution. We optimize processes integrating software systems to report the information to our clients systems.

Systems integration

REPAIR

We rely on ICP Tech. Solutions, as a technological partner; it was created in 2002 as a repair and maintenance laboratory for mobile phones and electronic devices. Our Tech. Solutions Labs are located in Spain, Portugal and the United Kingdom.

Landline

Mobile phone

Tablet

Smartwatch

Smartwatch

Router

ICP Tech. Solutions develops its own processes and systems to offer post sales integral service. The alliance with ICP Logistics strengthens the position as a Logistic HUB with a capacity of 7,000 references per day.

CUSTOMER SERVICES

Mockup after-sales

Website Client Access

The client will have access to our website where they will be able to manage their stock levels and order status.

Call Centre

To ensure full trazability our Call Center close monitor our deliveries: managing time specific deliveries, amending destinations adresses and other related requirements.

Email & SMS

During the shipment, we send SMS and email notifications informing the client of the order status.

ADDED VALUE

Innovation

We design and develop customized websites:

eCommerce

We develop multiplatform online stores formatted for use across all kinds of devices.

Client web access

We offer online support to inform about stock, shipment, tracking, etc.

Web platforms

It allows accessing to all the information about logistic processes from receipt of order.

Mobile apps

We develop mobile applications for optimizing processes.

Customized processes

We have developed return packaging system for optimizing the exchange of goods between retail stores and warehouse facilities.

Customized packaging is designed to assure the integrity of the content with a safe, tamper-proof security seal.

Goods receipt and issue are transported in only one way; as a result, it reduces costs. Therefore the process becomes safe and quick.

Technology

The IT department consists of 40 developers focused on optimizing processes for each client.

One of our most important achievements has been the automatic card picking robot.

Our engineers have designed, developed and implemented it in order to automatize card picking processes.

Flexibility

The development of tailor-made processes allows us to response to seasonal demand.

The technological innovation applied to supply chain operations increase the productivity; as a result, we can offer an efficient and flexible logistics service.